How can I change my status if I am an Agent?

As an agent of a call queue, you will find on your right side your status.

You can modify your status by clicking on the white arrow in the "ONLINE" button. There is four status: 

• Go offline
• Single-Call mode
• Lunch
• Break
• Meeting
• Other
• Web

Based on the option you select, your availability on the call queue will change from "ONLINE" to "OFFLINE" or vice-versa.