Peerlogic Voice

Learn how to enable email notifications and never miss a voicemail! This article details how to enable email notifications for both your main call queue as well as for individual users!

If you would like to perform a transfer, but notify the person you are transferring to, call parks allow you to do so with ease! By placing the caller on a call park, you are able to notify the recipient and they are able to pick up the call directly from the line when they are ready, rather than waiting on the call being pushed through. 

Learn how to create time frames and enable them in the inventory!

To combat the rise of robocalling, the Telephone Robocall Abuse Criminal Enforcement and Deterrence Act was passed. This act requires phone companies to implement call authentication technology, which helps verify that the calls people receive are actually coming from the numbers they claim to be from. Unfortunately, this has caused some legitimate business numbers to be flagged due to repeated calling being one of the symptoms defined in spam calls.

The Peerlogic Webapp acts as a softphone that you can access from any device. This allows you to make inbound and outbound calls from the practice’s number and increases overall flexibility!

Temporary time frames or “Specific Dates and Ranges” time frames are time frames that only are effective for a specific set of days and hours. This specific time frame is often used for things like holidays, weather closures, and staff meetings so calls can be properly routed without changing the regular business hours.

Username and passwords are able to be reset in a few places when trying to login to your Peerlogic Voice domain. Below are the steps to resetting your own password, to reset another users password please see How To Send a Welcome Email .

Voicemail pins are four digit pins that allow you to access messages in your voicemail box. As a basic user you are able to change your own voicemail pin, while as an office manager level user, you are able to change the voicemail pin for yourself, call queues, and other users. Below are the steps to change your voicemail box for yourself as well as for other users.

Do Not Disturb or DND is a feature that allows users to mute their phones and automatically route all calls to voicemail.

Learn how to forward calls to an external number! This article breaks down how to modify your call routing to allow call forwarding to an external number through Peerlogic Voice!