Knowledge Base

This article details the step-by-step process of porting phone numbers to Peerlogic, emphasizing the importance of maintaining existing service until porting is complete and ensuring accurate documentation to avoid disruptions.

VoIP Onboarding FAQ:

Can I Port My Numbers Before My Onboarding is Complete?

• The porting process begins after your onboarding is completed.
• We first test your Peerlogic phone system to ensure all calls are routing correctly.
• This approach helps avoid any service disruptions or missed calls.

What Happens Between the FOC (Firm Order Commitment) and the Actual Port Date?

• During onboarding, we forward calls from your main number to a temporary Peerlogic number already provisioned in your account.
• Your current phone system remains fully operational-you can continue making and receiving calls without interruption.
• Once onboarding is finalized, our team submits the port request, which typically takes 3-5 business days if all documentation is complete.

When Should I Cancel My Existing Phone Service?

• Do not cancel service with your current provider until all your numbers have successfully ported to Peerlogic.
• Even though your provider must allow porting, they may require additional documentation before approving the request.
• Canceling too early may interrupt your service and delay the porting process.

What is a CSR and How Do I Obtain One?

• A Customer Service Record (CSR) contains the official details of your current phone service.
• To request a CSR:
  • Contact your current provider (Losing Service Provider or LSP).
  • Ask for the most recent CSR-this may take up to 72 hours to receive.
• Submit the CSR with your Letter of Agency (LOA) and make sure to:
  • Include all phone numbers you intend to port.
  • Double-check that the LOA matches the CSR exactly.
  • Attach a recent phone bill if available-it helps verify account details and can speed up the process.
• Per FCC guidelines:
  • Your provider must allow porting, even if there’s an outstanding balance or early termination fee.
  • They are allowed to verify the request before releasing your numbers.

Tips for a Smooth Porting Experience

• Make sure your LOA and CSR match exactly.
• List all numbers you want to port in your LOA.
• Keep your current phone service active until porting is complete.
• Reach out to Peerlogic Support at any time-we’re here to help ensure a seamless transition.