General

Aida is Peerlogic’s desktop application, and it includes many of the key features found in the browser-based Peerlogic Insights application, including missed calls, opportunities, and outstanding revenue.

Learn how to enable email notifications and never miss a voicemail! This article details how to enable email notifications for both your main call queue as well as for individual users!

In today’s digital world, email communication is crucial for staying connected with our customers, clients, and partners. However, sometimes important emails can end up in the spam or junk folder, causing delays and missed opportunities. To ensure you receive all essential communications from us, we recommend whitelisting our email addresses.

To combat the rise of robocalling, the Telephone Robocall Abuse Criminal Enforcement and Deterrence Act was passed. This act requires phone companies to implement call authentication technology, which helps verify that the calls people receive are actually coming from the numbers they claim to be from. Unfortunately, this has caused some legitimate business numbers to be flagged due to repeated calling being one of the symptoms defined in spam calls.

Username and passwords are able to be reset in a few places when trying to login to your Peerlogic Voice domain. Below are the steps to resetting your own password, to reset another users password please see How To Send a Welcome Email .

Learn how to check all of your voicemail boxes on Peerlogic Voice! This article provides a guide on how to access voicemail for your personal phone, call queues, as well as on the soft phones and physical phones.

Learn how to use the Peerlogic Pro Mobile App! This article details how to access and navigate our mobile app to extend your front office to anywhere you go!

Learn how to change your current set of business hours! This article details the steps of how to change, extend, and shorten your current business hours on Peerlogic Voice!

Learn the first steps of logging into the Peerlogic Voice Domain for the first time! This article walks you through how to get from your recently received Welcome Email to signing into your user for the first time!